State Farm® Insurance Agent Beatriz Lira

"I was assigned to Beatriz Lira as my State Farm insurance agent, but based on her Yelp reviews, she wouldn’t have been on my list of choices. Unfortunately, my experience with her office has been nothing short of appalling. Most of my interactions were with Melissa, as Beatriz is rarely available. Right from the beginning, they dropped the ball by failing to contact my mortgage company when I set up my homeowners insurance—something that was entirely their responsibility. They were supposed to provide my lender with crucial documents, like the insurance policy and proof of payment, to meet my lender’s requirements. Things took a turn for the worse when they failed to notify my lender about any changes to my insurance policy, including a switch to a new insurance company. As a result, my lender continued to charge me for home insurance while I was paying State Farm. When I reached out to Beatriz’s office to discuss this urgent issue and shared my lender’s details, they only agreed to contact my lender after a tense conversation where they insisted it was my job to sort it out. Despite their promises to keep me updated, I received no follow-up. Two months later, realizing I was still being billed, I called again, only to find Beatriz MIA again. Melissa insisted they had no responsibility to inform my lender and talked over me, dismissing my concerns. After reviewing my receipts, I discovered that my lender had sent State Farm premiums directly from the escrow account. When I confronted Melissa about the lack of communication, follow-up, and solutions for my specific issues, she continued to blame the lender and me. Feeling frustrated, I contacted my lender and discovered that Beatriz had issued a policy that didn’t meet my lender’s requirements, which prompted the need for a supplemental policy from them. This entire ordeal raises a critical question: What’s the point of having an agent if I have to handle all the coordination, follow-ups, and risk assessments independently? Consequently, I’ve decided to return to my previous agent at Farmers Insurance. While it might cost a bit more, I’m more than willing to pay the difference for the peace of mind that comes from having a knowledgeable, responsive, and solution-oriented agent. *NB: This is a follow-up to my initial review. The day after I posted it, Melissa reached out to confirm that I was correct about the double premiums I paid for my home insurance. It turned out that the lender had sent a check to State Farm covering my home insurance premiums, and it was their oversight not to reflect that in my billing. As a result, my bill for next month will only include the premiums for my auto insurance since my home insurance has already been paid. If Melissa had taken the time to listen to my concerns and collaborated with me to find a solution instead of dismissing them, I would likely still be a client today. Unfortunately, I’ve had to cancel my insurance with them and State Farm and revert to my previous agent. While I initially switched to State Farm seeking a better rate, I’ve realized that I am more than willing to pay a bit more for an agent at Farmers who is effective, empathetic, and truly solution-oriented."

"Rigo provided me with great service."

"Very good service from Rigo."

"I’ve had an outstanding experience with agent Itzel. Itzel provided me with exemplary customers service from the beginning. She was very attentive, knowledgeable and interested in helping me find the right coverage for my needs. I highly recommend Itzel and their team for anyone looking for excellent service and a trustworthy insurance partner!"

"I had a great experience with your agent Itzel. She was very informative and helpful with the entire process. She answered all my questions with kindness and respect. Will be recommending this agency to all my friends and family members."

"La mejor aseguranza para mi aparte es un equipo que siempre te resulven tus dudas y peraonal muy amable"

"Melissa Nava is the agent I always go too for help she is super helpful ! Highly recommend her! Thank you Melissa!"

"Jessica is the best 👌"

"Rigo helped me with home and auto insurance. One stop shop. Don’t know what I would do without them."

"Rigo helped me insure my laptop and gave me great service."

"Rigo answered all of my questions with ease and made it super simple and easy to understand what type of policy I was purchasing! Thank you so much Rigo!"

"Rigo helped me find the most affordable insurance plan thanks a lot"

"Rigo was very helpful with my questions. Thank you Rigo for helping me pick out the best insurance policy."

"Rigo helped me pick out the best insurance policy. I now save money and time! Thank you rigo!"

"Rigo was amazing he helped me and my daughter pick the best insurance plan."

"Appreciate you Rigo you really helped me big time. Thank you"

"Awesome staff and great service. Rigo was an expert and helped me find the best plan."

"Rigo was very helpful thanks a lot for helping me find the right insurance plan."

"Jessica me ayudó a conectar un descuento"

"Excelente Atención. Muchas Gracias Rigoberto"

"Had great help from Jessica. Very pleasant and informative. Thanks!"

"jessica was a great help great customer service thank you !"

"Jessica she was very nice she help me she explained to me my policy. I recommend her she has very good service."

"I had an excellent experience with Jessica from State Farm. From the start, she was incredibly helpful and patient, guiding me through the complexities of my policy. Jessica took the time to thoroughly explain my coverage options and answered all my questions in a way that was easy to understand. I felt supported throughout the process, especially when I had concerns about my claim. What impressed me most was her prompt follow-up and genuine care for my situation. I appreciate the level of customer service provided and would highly recommend State Farm to anyone looking for reliable insurance with outstanding support. Thank you, Jessica, for your professionalism and dedication!"

"I recently had the pleasure of working with Jessica at State Farm for my policy renewal, and I couldn't be more satisfied with the experience. From the moment I reached out, she was attentive, knowledgeable, and genuinely committed to helping me understand my options. She took the time to explain the details of my policy clearly, addressing all my questions and concerns. I appreciated how she provided insights on coverage options that suited my needs without pushing unnecessary add-ons. The process was smooth, and I felt supported every step of the way. Jessica, even followed up after our conversation to ensure I was satisfied and understood everything. Overall, the customer service at State Farm is exceptional. I highly recommend them for anyone seeking reliable insurance solutions with friendly, professional support. Thank you, Jessica, for making this experience so positive!"