State Farm® Insurance Agent Beatriz Lira

"Desirey did a great job explaining life insurances. I picked the right investment for my kids benefits, which is a long term investment. She also helped with vehicle insurances. I’m very thankful for the service."

"Rigoberto at State Farm was very helpful and professional. He took the time to explain everything clearly, answered all my questions, and made the whole process easy and stress-free. I really appreciated his patience and great customer service. Highly recommend working with him!!"

"You won't get better service from any other agent. My agent was helpful and informative. Thanks Desirey. Made my experience joyful."

"Rigo went over my coverages for my auto insurance and gave me a good price for auto and life insurance, highly recommend him."

"I had to switch my insurance and so I called this location that is close by my house. I talked to Desirey and she was very fluent and knowledgeable in her work. She was able to answer all of my questions, gave me reassurance of my concerns, and we ended with a really quote for my budget. She seems to take pride in what she does and that truly shows. Thanks for all your help Desirey!"

"I called to get a quote for auto and renters insurance and Rigo gave me a great price."

"I always like to talk to Rigo because he is very knowledgeable and patient."

"Jessica provided me with great customer service."

"I got insurance here and Jessica was very helpful."

"I worked with Desirey, she was so helpful got me a good coverages at a reasonable price! She's thorough with explaining the stuff I didn't understand that no one has explained to me!"

"Walking into the office, I was greeted by Rigo and was able to provide me with auto insurance and helped me with my price."

"Called to get a quote for auto insurance. Talked to Rigo and he gave me a great quote for getting auto and renters insurance. Very professional and understanding."

"I was looking to get life insurance and when I spoke with Rigo, he explained the best coverage for my needs and was very kind."

"I recently had a great experience with de Insurance Agency. Their team was incredibly helpful and knowledgeable, guiding me through the process of choosing the right policy for my needs I felt supported every step of the way, and their customer service was top-notch Highly recommend"

"When I talked to Rigoberto over the phone, he explained all my coverages in detail and professionally."

"Called to get a quote and was able to get a great price for auto and renters insurance spoke with Rigo."

"Was shopping for a quote on auto insurance and talked to Rigoberto and he gave me a great price."

"Jessica me ayudo a activar Un descuento"

"Called for a quote for my parents and Itzel did a great job at explaining everything. Will recommend!"

"Definitely recommend this agency and Rigo was very professional and understood my needs."

"Very professional office and Rigo explained everything clearly."

"He worked hard on my kitchen and finished the job very well. Very thorough and meticulous. It took longer than I had anticipated, but the quality was very good. Thanks, Bob."

"I will recommend my family with Rigo because he was very kind and understanding with my insurance needs."

"I was assigned to Beatriz Lira as my State Farm insurance agent, but based on her Yelp reviews, she wouldn’t have been on my list of choices. Unfortunately, my experience with her office has been nothing short of appalling. Most of my interactions were with Melissa, as Beatriz is rarely available. Right from the beginning, they dropped the ball by failing to contact my mortgage company when I set up my homeowners insurance—something that was entirely their responsibility. They were supposed to provide my lender with crucial documents, like the insurance policy and proof of payment, to meet my lender’s requirements. Things took a turn for the worse when they failed to notify my lender about any changes to my insurance policy, including a switch to a new insurance company. As a result, my lender continued to charge me for home insurance while I was paying State Farm. When I reached out to Beatriz’s office to discuss this urgent issue and shared my lender’s details, they only agreed to contact my lender after a tense conversation where they insisted it was my job to sort it out. Despite their promises to keep me updated, I received no follow-up. Two months later, realizing I was still being billed, I called again, only to find Beatriz MIA again. Melissa insisted they had no responsibility to inform my lender and talked over me, dismissing my concerns. After reviewing my receipts, I discovered that my lender had sent State Farm premiums directly from the escrow account. When I confronted Melissa about the lack of communication, follow-up, and solutions for my specific issues, she continued to blame the lender and me. Feeling frustrated, I contacted my lender and discovered that Beatriz had issued a policy that didn’t meet my lender’s requirements, which prompted the need for a supplemental policy from them. This entire ordeal raises a critical question: What’s the point of having an agent if I have to handle all the coordination, follow-ups, and risk assessments independently? Consequently, I’ve decided to return to my previous agent at Farmers Insurance. While it might cost a bit more, I’m more than willing to pay the difference for the peace of mind that comes from having a knowledgeable, responsive, and solution-oriented agent. *NB: This is a follow-up to my initial review. The day after I posted it, Melissa reached out to confirm that I was correct about the double premiums I paid for my home insurance. It turned out that the lender had sent a check to State Farm covering my home insurance premiums, and it was their oversight not to reflect that in my billing. As a result, my bill for next month will only include the premiums for my auto insurance since my home insurance has already been paid. If Melissa had taken the time to listen to my concerns and collaborated with me to find a solution instead of dismissing them, I would likely still be a client today. Unfortunately, I’ve had to cancel my insurance with them and State Farm and revert to my previous agent. While I initially switched to State Farm seeking a better rate, I’ve realized that I am more than willing to pay a bit more for an agent at Farmers who is effective, empathetic, and truly solution-oriented."

"Rigo provided me with great service."