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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mabox King

May 26, 2025

5  out of  5
rating by Mabox King
"He worked hard on my kitchen and finished the job very well. Very thorough and meticulous. It took longer than I had anticipated, but the quality was very good. Thanks, Bob."
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Stephen B. Hall

May 20, 2025

5  out of  5
rating by Stephen B. Hall
"I will recommend my family with Rigo because he was very kind and understanding with my insurance needs."
We responded:
"Thank you for your wonderful feedback! We're delighted to hear that Rigo was kind and understanding while helping you with your auto and home insurance needs. Your recommendation means a lot to us, and we’re glad to have earned your trust. If you or your family have any further questions or need assistance, we’re here to help! Warm regards, Beatriz Lira"
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Brian Rodriguez

May 16, 2025

5  out of  5
rating by Brian Rodriguez
"Been shopping around and called this agency and talked with Rigo and was very helpful."
We responded:
"Thank you for taking the time to share your experience! We're glad to hear that Rigo was able to assist you during your search for auto insurance. Our team strives to provide helpful and informative support to all our clients. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your interest in our agency! Best, Beatriz Lira "
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Ana lilia Serrano

May 14, 2025

5  out of  5
rating by Ana lilia Serrano
"Rigo provided me with an excellent quote for car and life insurance"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Rigo was able to provide you with an excellent quote for both car and life insurance. Our team is dedicated to helping our clients find the best coverage to meet their needs. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your trust in us! Best regards, Beatriz Lira, agent "
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Akendita Amoro

April 29, 2025

1  out of  5
rating by Akendita Amoro
"I was assigned to Beatriz Lira as my State Farm insurance agent, but based on her Yelp reviews, she wouldn’t have been on my list of choices. Unfortunately, my experience with her office has been nothing short of appalling. Most of my interactions were with Melissa, as Beatriz is rarely available. Right from the beginning, they dropped the ball by failing to contact my mortgage company when I set up my homeowners insurance—something that was entirely their responsibility. They were supposed to provide my lender with crucial documents, like the insurance policy and proof of payment, to meet my lender’s requirements. Things took a turn for the worse when they failed to notify my lender about any changes to my insurance policy, including a switch to a new insurance company. As a result, my lender continued to charge me for home insurance while I was paying State Farm. When I reached out to Beatriz’s office to discuss this urgent issue and shared my lender’s details, they only agreed to contact my lender after a tense conversation where they insisted it was my job to sort it out. Despite their promises to keep me updated, I received no follow-up. Two months later, realizing I was still being billed, I called again, only to find Beatriz MIA again. Melissa insisted they had no responsibility to inform my lender and talked over me, dismissing my concerns. After reviewing my receipts, I discovered that my lender had sent State Farm premiums directly from the escrow account. When I confronted Melissa about the lack of communication, follow-up, and solutions for my specific issues, she continued to blame the lender and me. Feeling frustrated, I contacted my lender and discovered that Beatriz had issued a policy that didn’t meet my lender’s requirements, which prompted the need for a supplemental policy from them. This entire ordeal raises a critical question: What’s the point of having an agent if I have to handle all the coordination, follow-ups, and risk assessments independently? Consequently, I’ve decided to return to my previous agent at Farmers Insurance. While it might cost a bit more, I’m more than willing to pay the difference for the peace of mind that comes from having a knowledgeable, responsive, and solution-oriented agent. *NB: This is a follow-up to my initial review. The day after I posted it, Melissa reached out to confirm that I was correct about the double premiums I paid for my home insurance. It turned out that the lender had sent a check to State Farm covering my home insurance premiums, and it was their oversight not to reflect that in my billing. As a result, my bill for next month will only include the premiums for my auto insurance since my home insurance has already been paid. If Melissa had taken the time to listen to my concerns and collaborated with me to find a solution instead of dismissing them, I would likely still be a client today. Unfortunately, I’ve had to cancel my insurance with them and State Farm and revert to my previous agent. While I initially switched to State Farm seeking a better rate, I’ve realized that I am more than willing to pay a bit more for an agent at Farmers who is effective, empathetic, and truly solution-oriented."
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Zac Allen

April 17, 2025

5  out of  5
rating by Zac Allen
"Rigo provided me with great service."
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Mariana martinez hernandez

April 16, 2025

5  out of  5
rating by Mariana martinez hernandez
"Very good service from Rigo."
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Jacqueline

March 14, 2025

5  out of  5
rating by Jacqueline
"I’ve had an outstanding experience with agent Itzel. Itzel provided me with exemplary customers service from the beginning. She was very attentive, knowledgeable and interested in helping me find the right coverage for my needs. I highly recommend Itzel and their team for anyone looking for excellent service and a trustworthy insurance partner!"
We responded:
"Thank you for your excellent review! We're thrilled to hear that you had a positive experience with our insurance services and that our customer service team was able to assist you effectively. Your feedback means a lot to us!"
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Daisy Guerrero

March 7, 2025

5  out of  5
rating by Daisy Guerrero
"I had a great experience with your agent Itzel. She was very informative and helpful with the entire process. She answered all my questions with kindness and respect. Will be recommending this agency to all my friends and family members."
We responded:
"Dear Daisy, Thank you so much for taking the time to share your wonderful experience with Itzel! We’re thrilled to hear that she provided you with informative and respectful service throughout the process. Your kind words mean a lot to us, and we’re glad to know that you felt supported and well taken care of. Recommendations from satisfied clients like you are the highest compliment we can receive, and we truly appreciate your willingness to share your experience with friends and family. If you ever need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, Beatriz Lira Agent "
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Erika Vargas

February 26, 2025

5  out of  5
rating by Erika Vargas
"La mejor aseguranza para mi aparte es un equipo que siempre te resulven tus dudas y peraonal muy amable"
We responded:
"Muchas gracias por tu reseña! Nos alegra saber que has tenido una experiencia positiva con nuestro equipo y que hemos podido resolver tus dudas. Trabajamos duro para ofrecer un servicio amable y eficiente. Si necesitas algo más, no dudes en contactarnos. ¡Estamos aquí para ayudarte!"
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Karla Ruiz

February 24, 2025

5  out of  5
rating by Karla Ruiz
"Melissa Nava is the agent I always go too for help she is super helpful ! Highly recommend her! Thank you Melissa!"
We responded:
"Thank you so much Karla for your kind words! We're thrilled to hear that Melissa has been able to assist you and that you found her helpful. Your recommendation means a lot to us! If you need anything else in the future, don’t hesitate to reach out. Thanks again!"
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Wedo Rodriguez

December 17, 2024

5  out of  5
rating by Wedo Rodriguez
"Jessica is the best 👌"
We responded:
"Dear Wedo, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. She truly goes above and beyond for our clients, and it's wonderful to see her efforts recognized. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again! Best, Beatriz Lira Agent"
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Lauren Lloyd

December 10, 2024

5  out of  5
rating by Lauren Lloyd
"Rigo helped me with home and auto insurance. One stop shop. Don’t know what I would do without them."
We responded:
"Thank you so much Lauren for your wonderful review! We’re glad to hear that Rigo was able to assist you with both your home and auto insurance needs. It’s great to know that you found our services to be a convenient one-stop shop. If you ever need anything else, please don’t hesitate to reach out. We’re here to help!"
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Ahmed Amro

December 10, 2024

5  out of  5
rating by Ahmed Amro
"Rigo helped me insure my laptop and gave me great service."
We responded:
"Thank you for your kind words Ahmed! We're thrilled to hear that Rigo provided you with great service while helping you insure your laptop. If you have any more questions or need assistance in the future, feel free to reach out. We’re here to help!"
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Chrxmyx

December 10, 2024

5  out of  5
rating by Chrxmyx
"Rigo answered all of my questions with ease and made it super simple and easy to understand what type of policy I was purchasing! Thank you so much Rigo!"
We responded:
"Dear Chrxmyx Thank you for your fantastic feedback! We’re delighted to hear that Rigo was able to answer all your questions and make the process of understanding your policy so simple and straightforward. We take pride in our team’s ability to provide clear and helpful guidance, and it’s wonderful to know that Rigo made a positive impact on your experience. If you have any more questions or need assistance in the future, please feel free to reach out. We’re here to help! Best regards, Beatriz Lira"
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Ajia Murff

December 8, 2024

5  out of  5
rating by Ajia Murff
"Rigo helped me find the most affordable insurance plan thanks a lot"
We responded:
"Thanks for sharing your experience! We're so glad Rigo was able to help you find the most affordable insurance plan. If you need anything else, just let us know!"
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Maria

December 4, 2024

5  out of  5
rating by Maria
"Rigo was very helpful with my questions. Thank you Rigo for helping me pick out the best insurance policy."
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Jasmin

December 3, 2024

5  out of  5
rating by Jasmin
"Rigo helped me pick out the best insurance policy. I now save money and time! Thank you rigo!"
We responded:
"That's awesome to hear! We're so glad Rigo could help you find the best insurance policy and that you're saving money and time now. Thanks for sharing your experience!"
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Latisha Stiffend

November 22, 2024

5  out of  5
rating by Latisha Stiffend
"Rigo was amazing he helped me and my daughter pick the best insurance plan."
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Devon Miller

November 21, 2024

5  out of  5
rating by Devon Miller
"Appreciate you Rigo you really helped me big time. Thank you"
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Alexus LIST

November 21, 2024

5  out of  5
rating by Alexus LIST
"Awesome staff and great service. Rigo was an expert and helped me find the best plan."
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Latashia Stiffend

November 21, 2024

5  out of  5
rating by Latashia Stiffend
"Rigo was very helpful thanks a lot for helping me find the right insurance plan."
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Armando Gonzalez

October 28, 2024

5  out of  5
rating by Armando Gonzalez
"Jessica me ayudó a conectar un descuento"
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Maria Ocando Arrieta

October 22, 2024

5  out of  5
rating by Maria Ocando Arrieta
"Excelente Atención. Muchas Gracias Rigoberto"
We responded:
"¡Gracias por tu comentario! Nos alegra saber que recibiste excelente atención de Rigoberto. Si necesitas más ayuda, no dudes en decírnoslo. ¡Estamos aquí para ayudarte!"
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Arely Serrano

October 18, 2024

5  out of  5
rating by Arely Serrano
"Had great help from Jessica. Very pleasant and informative. Thanks!"